Questions & Answers
hibaj's answers to all your questions in one place
From live casino and deposits to BPL betting, slots, and support — find detailed answers to everything you want to know about hibaj right here.
Whether you are new to hibaj or a regular — having questions is completely normal. On this page we have organised the most frequently asked questions into five sections: live casino, deposits, BPL and international matches, contact and support, and slots and jackpots. Every answer is written in plain English so you can make decisions quickly.
Section 01
Live Casino
Teen Patti is a three-card game where both the player and dealer each receive three cards, and the best hand wins. Andar Bahar is simpler — the dealer draws a joker card and you bet on whether the next matching card will land on "Andar" (left side) or "Bahar" (right side). Both games are available on hibaj with Bengali-speaking dealers.
Live dealer games are run via video streaming from a real studio. Professional dealers use real cards or a roulette wheel, and you place your bets from your own device. Results appear on your screen instantly. It gives you the feel of a real casino from home.
hibaj's live casino tables are set up with different budgets in mind. Tables are available from very low stakes up to high stakes, so there are suitable options for both new and experienced players. The minimum and maximum limits are clearly shown on screen when choosing a table.
In Roulette, the dealer spins a wheel and releases a ball. You can bet on any number on the wheel, a colour (red or black), or odd or even numbers. Whichever pocket the ball lands in wins. Betting directly on a number gives a higher payout but lower odds; betting on a colour gives better odds of winning but a lower payout.
Yes, hibaj's live casino is fully optimised for mobile browsers. HD streaming runs smoothly on both Android and iOS devices. A stable mobile data or Wi-Fi connection is recommended for the best experience. You can play directly from your browser without installing any app.
Section 02
Deposits
In most cases deposits are confirmed within a few minutes. If it takes more than 15 minutes, first get the transaction confirmation message from your bKash, Nagad, or Rocket app. Then contact hibaj live chat with your transaction ID and amount. The support team will verify and resolve it quickly.
Log in to hibaj, go to the deposit page, and select Nagad. Send money from your Nagad app to the specified Nagad number, and include your payment reference or hibaj username. The minimum deposit amount is ৳300. Once the deposit is successful, you will receive a confirmation message in your Nagad app and your account balance will update.
hibaj itself does not charge any deposit fee. However, bKash, Nagad, or Rocket may apply their own send money or payment charges — this follows the respective mobile banking provider's policy and is outside hibaj's control. For bank transfers, the bank's own terms also apply.
Log in to hibaj, go to the deposit option, and select bKash. Send money to the given number using the "Send Money" option in your bKash app. Remember to enter your hibaj account username or deposit ID in the reference. The minimum amount is ৳300. Once the transaction is successful, it is usually added to your account within a few minutes.
Section 03
BPL & International Matches
If a match is declared a no-result due to rain or any other reason, the bet amount is generally refunded (treated as void). However, if the match is decided by the D/L method and an official result is announced, the bet is settled according to that result. For specific rules, please read hibaj's terms and conditions.
Yes, hibaj offers in-play or live betting. You can place bets on various markets while a match is ongoing, such as runs in the next over, the next wicket to fall, or the current run rate. Keep in mind that odds change quickly in live betting, so confirm the odds before making your decision.
hibaj offers a range of markets for BPL and international cricket including T20 World Cup — match winner, top batsman, highest wicket-taker, correct score, first wicket, over/under runs, and more. For example, you can also bet on specific markets like "Bangladesh wins by 5 wickets" in a Bangladesh vs India match.
An accumulator bet combines multiple selections on a single slip, and you only win if every selection is correct. The odds of each selection are multiplied together, so the total payout can be much higher. But if even one selection is wrong, the entire bet is lost. Example: placing separate bets on three matches together makes an accumulator.
Decimal odds are easy to read — multiply the amount you bet by the odds to get your total return. Example: if the odds are 2.50 and your bet is ৳100, your total return if you win is ৳250 (profit ৳150). Odds of 1.50 mean lower risk but lower profit; higher odds mean more potential profit but a lower chance of winning.
Section 04
Contact & Support
To get a faster resolution, have the following ready before contacting support: your hibaj username or registered mobile number, a description of the issue (what happened and when), the relevant transaction ID or order number, and a screenshot if possible. Having this information ready helps the support team assist you much more quickly.
Yes, hibaj support is active seven days a week, 24 hours a day. Help is available on holidays and at night as well. You can contact us by live chat or email at any time according to Bangladesh Standard Time (BST, UTC+6).
Absolutely. hibaj support provides assistance in both Bengali and English. Full Bengali support is ensured with Bangladeshi players in mind, so you can describe your issue without any language barrier.
hibaj currently has two support channels. Live Chat: the live chat option is available as soon as you enter the site and is the fastest channel. Email: [email protected] — send an email if you have a complex issue or need to send documents. Both channels offer 24/7 service.
Section 05
Slots & Jackpots
For a small budget, it is wise to choose low-volatility slots. These games pay out more frequently, even though each win is smaller. This lets you hold your balance for longer and enjoy more playing time. Before starting a game, check the minimum bet amount — many slots can be started with a very small amount.
Many slot games offer a demo or free-play mode where no real money is needed. This mode lets you get familiar with the game mechanics, features, and bonus rounds. However, winnings in demo mode cannot be withdrawn. It is a good habit to try a new game in demo mode before starting real betting.
RTP stands for "Return to Player" — it is the percentage of the total amount bet in a game that is returned to players on average over the long term. It is a theoretical figure calculated over millions of spins. Generally, a higher RTP means a comparatively better chance of returns over the long term. However, the outcome of any single session is completely random.
In progressive jackpot slots, a small portion of every bet placed by every player is added to a shared pool. The more people play, the faster this pool grows. When a lucky player wins the jackpot, the pool resets to zero and slowly builds up again. This is why progressive jackpots sometimes grow very large.
Still have questions? We are ready to help
The hibaj support team is available 24/7 in both Bengali and English. Get instant help via live chat or send us the details by email.